Complaints and Appeals

The Atlas Certification team take complaints very seriously and we will proactively receive, record and investigate them with complete due diligence. We have appointed an Impartiality and Governance Committee (external to Atlas Certification) to monitor our performance in running a certification business. All complaints lodged through this website will be directed to the Chair of the Impartiality and Governance Committee.

Please click here to lodge a complaint which is relevant to the certification activities conducted by Atlas Certification Limited.

If a certified client (or a client seeking certification) wishes to appeal against a non-conformance or certification decision made by Atlas Certification, then they may do so by clicking here. All appeals are copied directly to the Chair of the Impartiality and Governance Committee and the outcome of appeals are reviewed by the committee at their planned meetings.